Terms & Conditions

1. Bookings

Your booking is confirmed after Calendly time slot selection and Mollie payment.

You are responsible for providing accurate contact information when booking a session, including your name and surname, email address, phone number, and country of residence.

The practitioner reserves the right to refuse or postpone a session if the service is considered unsuitable for your current circumstances.

2. Cancellation and Rescheduling

Appointments may be cancelled or rescheduled up to 24 hours before the scheduled session.

Late cancellations, missed appointments, or no-shows may be charged in full.

If you need to reschedule your appointment, please contact the practitioner as soon as possible.

If the practitioner needs to cancel or reschedule a session, you will be offered a new appointment time or, where applicable, a refund.

3. Payments and Refunds

Sessions are booked via Calendly and confirmed upon receipt of payment via Mollie. Full payment is required at the time of booking to secure your session.

Payments for completed sessions are non-refundable.

Refunds are not offered based on personal interpretation of results, perceived outcome, energetic experience, or change of mind after a session has taken place.

If you need to reschedule, please do so at least 24 hours before your session. Cancellations made less than 24 hours in advance are non-refundable.

4. Online Sessions

For online sessions, you are responsible for:

• • Having a stable internet connection
• • Joining the session at the agreed time
• • Being in a quiet, private, and comfortable environment
• • Ensuring that you will not be disturbed during the session
• • Allowing time before and after the session to settle, rest, and integrate where possible

If technical issues prevent the session from taking place, the appointment may be rescheduled at the practitioner’s discretion.

5. Nature of Services

Pranic Healing, energy healing, and related wellbeing sessions are intended to support relaxation, energetic balance, emotional ease, self-awareness, and personal wellbeing.

The practitioner does not diagnose medical or mental health conditions, prescribe medication, provide medical treatment, or advise you to stop or change any treatment prescribed by a licensed healthcare professional.

If you have a medical health condition or are currently under the care of a healthcare professional, you should consult an appropriate healthcare professional before booking a session.

6. Pranic Healing

Pranic Healing is a complementary energy healing practice that works with the body’s energy field to support balance, relaxation, and overall wellbeing.

Pranic Healing is based on the principle that energetic balance may support the body’s natural ability to restore harmony.

Individual experiences may vary. Results depend on many factors, including personal circumstances, openness, readiness, expectations, and individual response to the session.

7. Energy Healing

Energy healing sessions are offered as complementary wellbeing practices to support relaxation, energetic cleansing, emotional ease, and inner harmony.

These sessions may involve distant or in-person energetic work, quiet reflection, grounding, and supportive wellbeing guidance.

Energy healing should be used alongside, not instead of, appropriate medical, psychological, psychiatric, or therapeutic care where needed.

8. Suitability and Contraindications

Pranic Healing and energy healing sessions are generally gentle, but they may not be suitable for everyone or for every situation.

Please inform the practitioner before booking if you have a serious medical condition, mental health concern, are pregnant, are undergoing medical treatment, or are unsure whether energy healing is appropriate for you.

9. Personal Responsibility

You remain responsible for your own choices, decisions, actions, and wellbeing before, during, and after a session.

By booking a session, you acknowledge that participation is voluntary and that you may stop the session at any time.

10. Confidentiality

Information shared during sessions is treated with respect and confidentiality. Confidentiality may be limited where disclosure is required by law, where there is a serious risk of harm to you or another person, or where safeguarding concerns arise. In such cases, only what is necessary will be shared and, where possible, you will be informed first.

Further information about how personal data is collected, used, and protected is available in the Privacy Policy

11. Client Conduct

Clients are expected to communicate respectfully and attend sessions in a suitable state to participate.

The practitioner reserves the right to end or refuse a session in the case of inappropriate, abusive, unsafe, or disruptive behaviour.

12. Limitation of Liability

Services are offered in good faith to support wellbeing, energetic balance, self-awareness, and personal development.

To the fullest extent permitted by law, the practitioner is not liable for any indirect, incidental, emotional, physical, financial, or consequential loss arising from the use of the services or information provided on this website.

Nothing in these Terms & Conditions limits liability where it cannot legally be limited.

13. Duration and Termination

Individual sessions end once the agreed session has been provided.

For packages, follow-up sessions are scheduled during the first session, and the package ends once all agreed sessions have been provided.

14. Statutory Right of Withdrawal

If the client is a consumer and the agreement is concluded at a distance (e.g. by email or through this website), the client has 14 calendar days to withdraw without giving a reason, starting the day after the agreement was concluded (the "Withdrawal Period").

To withdraw, the client must notify the practitioner by a clear statement. Full details and instructions on how to submit a withdrawal are explained in Article 14 below.

The practitioner will refund all payments within 14 days of being informed, using the same payment method, at no cost to the client.

If the practitioner did not provide the required withdrawal information, the withdrawal period is extended to 12 months, or 14 days after the information is provided, whichever is earlier.

15. Withdrawal Form

You have the right to withdraw from a distance agreement within 14 calendar days without giving a reason. You can use online Withdrawal Form or this standard form if you wish to do so, but it is not obligatory. A clear statement by email is also sufficient.

To withdraw, complete this form and send it to:

Inner Harmonics - Zorislav Frančišković

info@innerharmonics.nl

16. Conformity

The practitioner guarantees that the sessions conform to the agreement, the specifications in the offer, and applicable statutory requirements at the time of conclusion. Any additional guarantee does not affect your statutory rights if the practitioner fails to fulfil the agreement.

17. Complaints Procedure

Complaints must be submitted in writing to info@innerharmonics.nl, including your name and surname, a description of the issue, and relevant dates.

The practitioner will acknowledge receipt within 14 days and aim to resolve the complaint within 4 weeks. If more time is needed, the practitioner will inform you of the expected timeframe.

If the complaint cannot be resolved directly, you may refer the dispute to the competent court in the Netherlands, to the extent permitted by Dutch law.

18. Changes to These Terms

The practitioner may update these Terms & Conditions from time to time. The latest version will be made available on this website.